Wednesday, February 25, 2009

Talk about EasyShare…Kodak Leverages Social Media



An interesting article came across Twitter (where else…) about the use of social networking by large brands to put out fires and respond to PR disasters in a timely fashion.

Kodak saw a serious miscommunication go through to press. Apparently, the Wall Street Journal published some financial information that was incorrect and possibly damaging to the company. Kodak and its public-relations firm, Eric Mower & Associates responded by using Twitter, Facebook, YouTube and urged bloggers to clarify the issue and clear the air.

I like this story because it shows the day to day application power of social networking and shows that it has become a real vehicle that can be tapped into without over thinking strategies or weighing its value against other, more traditional means. A top Kodak official even recorded a video reply for YouTube as an extra precaution.

My favorite part of the story is that the damage control that was accomplished online through these tools was turned around almost immediately while the company had to wait for the WSJ to issue an official correction. Without the power of social media broadcasting, this company would have required a lot more time and budget to fix the mess.

Major media brands like CNN, Wall Street Journal and Yahoo all have corporate Twitter followings. What makes social media attractive is the super targeting capabilities. Messages can be broadcasted to the most influential groups very quickly.

It’s refreshing to see social media being used for communication other than straight advertising.

A realistic view of how the web is used today and total awareness of the tools within it saved Kodak from serious exposure.

Monday, February 2, 2009

The Vertical Directory Goes Green...For Salons At Least

So much for idle gossip and chitchat at the salon…my last haircut brought vertical wisdom and a deeper appreciation for directories tied to social responsibility.

Toronto based GoGreenSalon launched last year as a vertical directory catering to the salons and spas sector in Canada and abroad. I had the unique pleasure of chatting with GoGreenSalon founder Allan Parss as he cut my hair.

Hundreds of salons have signed up to be listed in the new directory and have received the signature sleek looking white bins and 100% recycled plastic disposal bags as part of the deal.

The directory appears to have tapped into a new market of salon owners that are after a stylish approach to going green. The GoGreenSalon program teaches its members about what materials can be recycled or re-used and offers tips on how to create a socially conscious salon or spa.

Interestingly, my whole conversation with Allan started when I noticed the bins and asked about them. So as a consumer, I have to admit that it created a bit of a halo effect to the salon. I learned that foils can be re-used or recycled (a major material used globally at salons), hair can be recycled and that there is a long list of products that are biodegradable in a hot, stylish kind of way...

The business model is simple. Pay $250, get listed for one year and receive a white bin with pick-up service and a starter kit of 25 100% recycled waste bags. Each year after, the price of membership drops to $99. Members signing up on or before Earth Day 2009 will have the $99 renewal fee waived creating a two year listing. Each additional bin costs $20 and the bags are sold in 10 packs for $10.

GoGreenSalon.com has received great support from municipal services with regards to pick-up terms and options. Recycling is an interesting business in itself and the company seems to be leveraging it.

The company is also currently busy developing an environmentally friendly hair and spa product line. Maintaining its “clean” brand, the line promises to provide salons with products of superior quality, irresistible packaging and (naturally) environmentally friendly ingredients.

Although the bulk of current members are Canadian, Allan plans to penetrate the US and European markets this year.

I really like this idea and all the potential products that can revolve around the central directory offering.

More after my next visit to the "chair"…

Friday, December 12, 2008

There you are then...Location Based Social Networking - Brightkite

This week I took some time to explore location based social networking and as Brightkite just got out of beta last week, I thought it would be a great place to start.

I had a nice chat with Brightkite's founder Brady Becker. Prior to launching the social network, Brady was the Senior Designer at Local Matters, a company that provides yellow pages and local publishers with media technology platforms to deploy and scale local directories and specialized portals. Brady’s insight into the local media opportunity and the explosion of social media inspired him to create Brightkite.

Launched in beta April 2008, Brightkite is a location-based social network that works on a variety of different platforms including the web, mobile web and several GPS devices. By “checking in”, users can reveal their location to their network of friends (at varying levels of granularity from country to city to actual address). Web 2.0 tools allow users to annotate places with notes and photos viewed across the network.




Here are some applicable scenarios for the service:
  • At a conference or other event that draws crowds with common interests, users can connect with one another in real life by “checking-in” to the location.
  • Discussions that are tied to an event or place can be shared centrally through a specific location feed (think Twitter) providing a real time record of discussion surrounding the event. In some cases the feeds are displayed on large screens.
  • Friends can coordinate meetings based on relative physical distances.
The service targets the 18-35 demographic and Brady is pleased with the uptake (sorry - no numbers) on users that are willing to reveal their location. Eventually, the auto-reveal function will become an option but Brady stressed the importance of privacy and control as a priority and feels that this may take some time to unfold.

Brightkite’s business model has two core components:
  • Location-based/behavior based advertising - allowing advertisers to reach audiences based on varying levels of granularity.
  • Place analysis and targeted marketing - provides investors and marketers with valuable research about locations (even intersections) and the people that frequent them

Brightkite received about $1 mil in angel funding in February 2008 and the company opened its doors to the public in early December 2008.

The service is available globally.

A couple of thoughts on challenges & opportunities:

There's been a lot of movement in the event space. It seems like a quite gold rush to get to the brilliant combination of time/place/profile advertising. We've seen some great presentations from companies like Zvents and Centerd as they move the needle on innovation across platforms.

Critical Mass is my biggest area of concern for Brightkite. The entire business model is based on delivering volumes of clustered people to advertisers or research hungry investors and marketers. The company will have to work hard to develop high impact event opportunities to gain visibility and drive users.

Privacy is being addressed by the company but when users reveal location to a network there is always risk. Without having studied the security measures behind the platform, it’s hard to tell whether the networks can or might be compromised. We've seen in other social networks that many users don't hold back on providing details. Address sharing takes public disclosure to a whole new level.

If the company can prove its worth by delivering some great case studies at a wide variety of events, the opportunity for acquisition by one of the larger networks would certainly exist.

I really like the research piece of the business. Again, seriously assuming that they reach critical mass (or get acquired by someone who provides this), they would be able to provide investors, marketers and business owners extremely valuable data about consumers as they move offline tied to behavior and time.

The business is thought provoking and I’m looking forward to seeing how it unfolds…

Monday, December 8, 2008

Dear Santa...Random Gadgets Wishlist



Further to my note this past Saturday (thanks for the chocolate BTW), following is the addendum to the list:




- One get out of Facebook free forever card





- A comments or suggestions box tied to home addresses or license plates that allows you to leave comments like “please move your sprinkler off the sidewalk”, “nice Christmas lights” or “nice driving…”







- An auto white paper function that allows me to type in a thesis and click “write paper” - based on past thoughts, random notes, charts and files on my hard drive and blackberry

- A spam sensor that acts as a taser when detected on my blog comments rendering spammers’ fingers paralyzed for 12 hours (If these are out of stock, a reverse look up on spam plug-in would do)

- An on/off switch that allows me to disappear completely online or stream me like I’m Vegas on good days (mobile access please)

- A UPC scanning device that manages ingredient inventory by weight in my fridge and pantry and streams up to my recipe database as promised in 1999 (for blackberry please) - OR a Mac fridge

- One-week pass that allows me to think up a start-up, build it, launch it and live it for one year (in compressed time) within 7 days so that I can see if it works out.

- A time machine – doesn’t have to be the most expensive, will settle for middle range but please, please make it come assembled.


- Unlimited device account from my carrier that gives me unlimited toys tied to one account that I can log into and use for different events/purposes ie. iPhone for fun, Blackberry Bold while working, Pearl Flip for cocktail dresses etc.

- One of those camera do-hickies that takes pictures of people and auto-references them to LinkedIn, Facebook and MySpace profiles. Just because it can...

- A one-year subscription to HELLO! Facebook that shows profiles and updates in big glossy format...I miss print





Stocking Stuffer suggestions:


- Heated driveway (solar powered of course)
- A water cooler in my car’s dashboard
- Peace on earth

Safe travels...

XO XO

S